Effective Date: August 27, 2025
Company Name: Metro Servicez
Website: www.metroservicez.com
Email: Repair@metroservicez.com
Phone: +1 (408) 508 3245
Business Address: 471 W Lambert Rd, Ste 101, Brea, CA 92821 – USA
At Metro Servicez, we operate under a Post-Service Billing Model to ensure fairness and transparency.
We do not collect any upfront payments.
Charges are applied only after services are successfully delivered and approved by the client.
This model builds trust and guarantees that you pay only for completed, approved work.
Refunds may be granted under the following circumstances:
A duplicate charge was processed to your credit/debit card.
You were invoiced in error for a service not requested.
The service was canceled by Metro Servicez before delivery.
📌 All refund requests must be submitted within 7 business days of receiving the invoice.
Refunds will not be issued in the following situations:
The service was completed and approved by the client.
Service quality issues arose from client delays, unresponsiveness, or misinformation.
A valid service was performed within the agreed scope of work.
Refund requests are submitted beyond the 7-day window post-invoice.
If you are dissatisfied with the service outcome:
We will first provide revisions, corrections, or follow-up consultations to resolve the issue.
No charges will be processed until the client is satisfied or corrective steps are completed.
If resolution cannot be achieved, a refund may be issued based on our internal review and at our discretion.
To request a refund, please contact us:
📧 Email: Repair@metroservicez.com
Include the following in your request:
Full Name
Service Date
Invoice Number
Detailed Reason for Refund Request
Our support team will review your request and respond within 2–3 business days.
To comply with U.S. merchant processor rules (Visa, Mastercard, Amex):
We clearly state that no payment is required in advance.
All charges occur post-service, with client approval.
All payments are processed via SSL-encrypted, PCI-DSS compliant gateways.
This refund policy is published and publicly accessible on our website.
Our full contact details are listed on the website footer and Contact Page.
For all refund, billing, or support inquiries, reach us at:
📧 Email: Repair@metroservicez.com
📞 Phone: +1 (408) 508 3245
📍 Address: 471 W Lambert Rd, Ste 101, Brea, CA 92821 – USA
🌐 Website: www.metroservicez.com